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Published SLA commitments

GILNEX System Status

Live operational health for the core response paths referenced in our Service Level Agreement.

Overall status

Operational

Last checked

Oct 3, 2026, 1:57 PM

Platform availability

SLA target: 99.9% monthly uptime

Measured: 100% over the last 30 days (874 probes)

Core services

GILNEX Platform

99.9% monthly uptime

Operational
Probe latency
1275 ms

Missed Call Text-Back

< 30 seconds response

Operational
Probe latency
1275 ms

AI Front Desk

24/7 intelligent intake

Operational
Probe latency
219 ms

Revenue Radar (RevRadar™)

Diagnostic tools available 24/7

Operational