GILNEX REFUND AND CANCELLATION POLICY
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Last Updated: June 28, 2026
1. OVERVIEW
GILNEX is committed to fair, transparent, and legally compliant refund practices. This Policy governs all refunds for subscriptions and one-time services purchased through gilnex.com.
2. SUBSCRIPTION SERVICES
2.1 General Rule
Monthly subscription fees are charged in advance and are generally non-refundable once a billing period has commenced.
2.2 Exceptions — When Refunds Are Available
A. 48-Hour New Subscription Window: If you cancel your subscription within 48 hours of initial activation and you have not accessed any paid features, you may request a full refund by emailing [email protected] within 48 hours. Refunds under this provision are issued at GILNEX's discretion upon verification.
B. Implementation Confidence Guarantee (90 Days): If GILNEX fails to meet the implementation metrics described in our Terms of Service Section 5, you may submit a Guarantee Claim. If purchased systems are not fully deployed and operational within 90 days, GILNEX will issue a full refund for the affected package to your original payment method (not store credit). This is GILNEX's sole performance obligation—it is NOT a guarantee of business results, revenue, or return on investment.
C. Extended Service Outage: If GILNEX experiences a verified outage affecting core Platform features for more than 72 consecutive hours, affected clients may request a pro-rated credit or refund for the affected period. Outages caused by third-party providers (e.g., Google, Stripe, Vercel) are not covered under this provision.
D. GILNEX Cancels Your Order: If GILNEX exercises its 48-hour Order Review Right and cancels your new order, you will receive a full refund within 5 Business Days.
2.3 How to Cancel Your Subscription
(1) Log in to your account at gilnex.com/account/cancel (2) Email [email protected] with your account email and "CANCEL SUBSCRIPTION" in the subject line (3) Call +1 310 598 2636 Mon–Fri 9 AM–6 PM Pacific
Cancellation takes effect at the end of the current billing period. You retain access to all paid features through the end of your final billing period. No partial-month refunds are issued for voluntary mid-period cancellations.
3. WEBSITE DESIGN AND ONE-TIME SERVICES
3.1 Project-Based Services
Website design, landing page design, and custom implementation services are one-time fees governed by a separate Statement of Work (SOW).
3.2 Deposit
A non-refundable deposit (typically 50% of the project fee) is required before work begins.
3.3 Milestone Refunds
If GILNEX fails to deliver an agreed milestone within the timeline specified in the SOW, you may request a refund of funds paid for that specific undelivered milestone.
3.4 Post-Delivery
Following your written approval of final deliverables, no refunds are available for completed website design work.
4. WHAT IS NOT REFUNDABLE
The following are not eligible for refunds under any circumstances:
- Subscription fees after the first 48 hours of activation (absent a valid Guarantee Claim or service outage)
- Third-party fees (Google Ads, Meta Ads, domain registration, etc.) paid through GILNEX
- Rush service premiums
- Fees for work completed under your written approval
- Subscription fees for any period where you have actively used the Platform
5. HOW TO REQUEST A REFUND
- Email [email protected] with subject: "Refund Request — [Your Account Email]"
- Include: account email, reason for refund, and any supporting documentation
- GILNEX will respond within 5 Business Days
- Approved refunds are processed within 10 Business Days to the original payment method
- Refunds to credit/debit cards may take an additional 3–7 Business Days to appear in your account
6. CHARGEBACKS
We encourage you to contact us before initiating a chargeback with your bank or credit card company. Unauthorized chargebacks for valid charges may result in account suspension and may be referred to our legal team.
7. CONTACT
[email protected] | +1 310 598 2636 GILNEX, LLC | 22647 Ventura Blvd, Suite 873, Woodland Hills, CA 91364
Questions?