Cancellation Policy

Cancellation Overview

GILNEX makes cancellation easy. Here is exactly how to cancel your subscription and what happens afterward.

Option 1: Self-Service (Fastest)

Go to gilnex.com/account → Billing → Cancel Subscription.

Your subscription continues until the end of your current billing period.

Option 2: Email

• Send to: [email protected]
• Subject: "Cancellation Request — [Your business name]"
• We confirm within 1 business day

Option 3: Phone or WhatsApp

+1 310 598 2636

What Happens After Cancellation

• 30-day notice period: Service continues through the end of your current billing period
• Data export: Sent via email within 72 hours of cancellation confirmation
• Data deletion: 30 days after cancellation effective date
• Website (if ordered): Transferred to you at the domain level upon request

Refund Policy

• Monthly subscriptions: No refund for the current billing period
• 90-Day Implementation Confidence Guarantee: if purchased systems are not fully deployed and operational within 90 days, GILNEX will issue a full refund for the affected package to your original payment method (not store credit).
• Website builds: 50% refund if cancelled before development begins

Early Termination (Commitment Plans)

For 3-, 6-, or 12-month commitment plans, any setup discount received may be recovered per our Terms of Service if you terminate early.

Formula: (discount received) × (remaining months ÷ total commitment months)

California Automatic Renewal Law: Cancellation takes effect at the end of the current billing period. You will not receive a refund for the current billing period upon cancellation.