90-Day Implementation Confidence Guarantee

What We Guarantee

• ✓Missed Call Text-Back: activated and responding within 30 seconds
• ✓Unified Inbox: connected and receiving all messages
• ✓Review Automation: sending review requests after appointments
• ✓Google Business Profile: connected and monitored
• ✓Calendar Booking (Growth Core+): accepting appointments
• ✓CRM Pipeline (Growth Core+): logging all leads
• ✓AI Chatbot (Smart App): trained and responding
• ✓All systems operational within 90 days of onboarding completion

What We DON'T Guarantee

• ✗Revenue growth (depends on market, competition, your business)
• ✗Number of leads (depends on market demand)
• ✗Google review count (depends on client service quality)
• ✗Search rankings (Google's algorithm, competitive market)
• ✗Advertising results (campaign performance varies)

We stand behind the infrastructure. Market response varies by location and adoption.

1. Identify which system component is not working as specified
2. Open a support ticket at gilnex.com/account/support (or email [email protected]) with your account ID, a written description of the unmet metric, and supporting documentation
3. GILNEX reviews within 10 business days
4. If purchased systems are not fully deployed and operational within 90 days, GILNEX will issue a full refund for the affected package to your original payment method (not store credit).

If purchased systems are not fully deployed and operational within 90 days, GILNEX will issue a full refund for the affected package to your original payment method (not store credit), per the guarantee terms below.

• Guarantee clock starts when onboarding is complete (not purchase date)
• Client must complete onboarding questionnaire within 14 days of purchase
• Client must provide required business information (GBP access, phone number, etc.)
• Claims must be made during the 90-day guarantee period